+1 for Comcast Customer Service

7 05 2008

http://www.webware.com/8301-1_109-9938146-2.html

I saw this post and just had to write up about it. It totally reminds me of what is talked about in the Cluetrain Manifesto. Here you have a guy who’s working for Comcast who’s out there watching blogs and twitter just trying to help people when he sees them voicing frustration. I didn’t get the impression he’s doing it based on a Comcast initiative or anything. I wonder if they know he’s doing it or not. It seems to be the classic example of why companies need to trust their employees and let them interact with customers. (yes, this guy is a customer service manager, but still). In a time when Comcast is getting railed for purposely blocking/slowing P2P traffic, kicking “highly-active” users off and tossing around the idea of enforcing a monthly download cap, having someone out there trying to win back some points for Comcast. Pretty sure we’ve all had to deal with Comcast and been less than smitten with the customer care.

 

What was equally interesting was the number of other companies listed as having active staff out there watching social network sites for people having issue with their company. Looks like leadership at these companies read the Cluetrain Manifesto. People are having conversations on the net. You can’t control them. So its best to join in and get things fixed.

 

+1 Comcast. I’ll cut you some slack next time you put me on hold for 30mins. And give that guy a bonus for making you look better.

 

 





live mesh tech preview

6 05 2008

I finally got my invite for Microsoft’s Live Mesh today. Spent some time playing with it tonight. On the surface, it looks to be.. lacking. I really didn’t look into the ins and outs of Live Mesh before trying to get an invite. I knew it had something to do with their Sync Framework and I was making the assumption that it was a enhanced up version of FolderShare (which I’m a huge fan of). Well I was partly right. There definitely is the functionality to just sync up folders (although it wasn’t a clear as I thought it would be).

 

Once you get an invite and sign in you get into your Live Mesh Desktop. This should be thought of like the normal desktop we’ve come to know and love (with way less icons, misc word docs strewn about. oh and the wallpaper on my desktop is cooler).  Right now you can create a new Mesh Folder.  A mesh folder is basically just a folder that can by synced onto any other Mesh Device (gee, this sounds just like FolderShare). It does appear that the files are actually stored up on Microsoft’s servers “in the cloud”, which is more like SkyDrive. So now its looking like Mesh is a FolderShare/SkyDrive hybrid. I also use SkyDrive, so it looks like Mesh might be able to help consolidate some of the services I use. When you open up the folder you created on mesh, you get a Vista-like explorer view of the folder.

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(hey look.. my first screenshot!)

 

My first time creating a new Mesh Folder I didn’t click on the horizontal chevron. If you do that you can set what devices sync and when. Since I didn’t do that I had to figure out how to get the folder to sync to my desktop. Here’s a screenshot of what you get if you click the chevron to expand out the Synchronization Options

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Although this window looks like its a Vista window, its all running within IE as a modal window “on my Mesh Desktop”.

Since I didn’t do that the first time, I had to stumble around until I found out how to sync my mesh folder with my desktop (and I’ve already forgotten where I did that at).

I do see that after you install the Mesh client it creates a Live Mesh Folders in your profile space. In my case since I’m running vista this is C:\Users\Steve\Live Mesh Folders.

 

Ok. I figured out what you have to do to configure the client to sync… wait. you have to wait for it to show up in the active folders view on the Mesh client notification window.

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Just click on the folder icon (that thing that looks like it was circled by a left-handed pre-school student…wait, I am left handed)

Once you click on the “New Folder” you can configure where you want it to sync to (on the local machine).

 

Well that sure was a lot about the whole sharing files part… in fact way more than is probably required. Outside of the suped up FolderShare/SkyDrive-esk feature, what do I like about Live Mesh

  • Remote Desktop – Although I haven’t tried this yet, it looks like it will allow you to make a remote desktop connect from anywhere to a device running the mesh client. Kind of nice, not sure how much I’d use it…. well, outside of troubleshooting problems on someone’s computer.
  • You can use the foldersharing as a collaboration mechanism. The alert/news feature tells you when something has been added/updated in a folder.
  • Although I haven’t found any apps (or demo apps we can play with) that leverage Mesh, based on this quick demo you can see there’s a lot more to Mesh than what we’re seeing as end users. As I mentioned at the beginning, right now Live Mesh looks rather empty. But as you can see from the demo, that’s because Live Mesh is a platform, not a product.  You can see it has Google Gears type functionality, allowing you to take web apps offline.

In short, this thing has some potential. It’ll be interesting to see how it fits in with the cornucopia of “web 2.0″ services already out there. (not just in general, I also mean personally… I’m already at at least 15 different “web 2.0″ sites/services)

 

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xobni now public beta

5 05 2008

I thought I hade blogged about Xobni before. A quick search tells me that I didn’t(i really thought I did, oh well), which is precular since I’m a pretty big fan (and shared it with a decent number of people). I’ve been using it since November/December timeframe and the earlier beta was quite stable (and enjoyable).  The analytics are quite fun. Its real nice to see when people get around to responding to email.

Productivity experts recommend you don’t respond back to email right away and schedule time to check email (email is not supposed to be instantaneous). Cut down on interupptions. With Xobni you can see who follows those rules and who is just emailing all the time.

The beta is now open to the public, so head out and snag it. Its free and runs with Outlook 2003 and 2007.

http://www.xobni.com/download